Returns & Exchanges

🚚 Damaged Items Upon Delivery:

We take great care to ensure your order arrives in excellent condition. However, damage can occur in transit. To protect your purchase:

  • Inspect your order immediately upon delivery.

  • If you notice visible damage to the packaging, please note it with the delivery driver before signing.

  • If the product itself is damaged, contact us within 48 hours of delivery.

To report shipping damage, please email us at returns@ac7volt.com with:

  1. Your order number

  2. Clear photos of the damage (product + packaging)

  3. A brief description of the issue

We will open a claim with the shipping carrier and coordinate a resolution on your behalf. Claims submitted after 48 hours may be denied.

 

🔄 Cancellations

We begin processing orders as quickly as possible to ensure timely delivery. If you need to cancel:

  • Orders canceled within 48 hours of purchase: Fully refundable

  • Orders canceled after 48 hours are subject to a $20 administrative fee, even if not yet shipped

If your order has already shipped, it cannot be canceled. In this case, you may initiate a return (see below).

 

💳 Returns & Refunds

We accept returns on most unused, unopened items within 14 days of delivery. To be eligible:

  • Items must be in new, unused condition, with all original packaging and accessories

  • Returns must be authorized in advance by emailing returns@ac7volt.com

  • You (the buyer) are responsible for actual return shipping costs

  • Returned items are inspected before any refund is processed

We reserve the right to charge a 15% restocking fee on non-defective returns.

Refunds are issued to the original payment method within 7–10 business days of return approval. Shipping fees are non-refundable.

 

🧾 Non-Returnable Items

The following are not eligible for return or refund:

  • Used or assembled products

  • Special/custom orders

  • Clearance or final sale items

  • Products returned without original packaging